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Christmas and New Year changes to Ealing Council services to residents

During the Christmas and New Year festive season, Ealing Council is reminding and advising residents of changes to services with some closed and others operating at different times.

Councillor Steve Donnelly, cabinet member for inclusive economy said: “The majority of council services will be closed over the Christmas and New Year period.  Some key services will still be operating, but the times of operation and contact details may be different, so do check on the council’s website for changes. And have a safe and happy time.”

Refuse and recycling

Rubbish and recycling collection days will change over the holiday period. Collections return to normal on 15 January 2024. Download a calendar of collection days or view below.

The council’s re-use and recycling centre remains open during its regular times of 8am-4pm, except for Christmas Day, Boxing Day and New Year’s Day.

Residents can report issues via report it or use the Love Clean Streets app.

Cost of living support

For Ealing residents struggling with the cost of living crisis, information on where to seek help along with details of benefits, grants and money-saving discounts the council has on offer can be found on the council’s website. A community directory also offers information on local support and warm community spaces.

For housing and council tax benefit customers, the council advises residents to check the payment schedule for over the Christmas period and into the New Year.

Foodbanks will be open as usual, for those who already have a referral to the service with the following exceptions:

  • The Greenford centre will be closed on both Christmas Day (25 December) and New Year’s Day (1 January)
  • Southall Cranleigh Gardens centre will be closed Saturday, 23 December.

Full details on opening times as well as how to apply can be found on the Ealing Foodbank website.

The Community hubs will close at 5pm on Friday, 22 December 2023 and reopen at 10am on Tuesday, 2 January 2024.

Council services

Council services available 24/7 for emergencies only are:

  • Services for homeless people and their families or those threatened with home loss: 020 8825 5000
  • Children and adults’ social care: 020 8825 8000
  • Tenants requiring emergency housing repairs: 020 8825 5682 or 0800 181744
  • Other emergencies such as road and footpath incidents: 020 8825 5000

MyAccount (Customer Portal)

Residents can log in to My Account to access a range of services including council tax, housing benefit, business rates, council housing rent, repairs, home ownership etc.


The noise response team will be operating a service to deal with noise nuisance complaints. However, there will be no service on Christmas Day, Boxing Day or late New Year’s Eve and into New Year’s Day.  There will be varying hours on other days. Call 020 8825 8111.

As always, council teams will be on standby to grit roads across the borough if required.

The borough’s sports and leisure centres will be open at different hours over Christmas and New Year.


Most libraries in Ealing will close at 4pm on 23 December 2023 and reopen at 10am on 2 January 2024. They will also be open on 30 December 2023 and the council advises residents to visit the library pages for more details.

The 24/7 online library service will be available to renew, manage accounts and more.


All council car parks, pay and display bays and phone parking bays will be free on Christmas, Boxing and New Year’s Day. Visitor parking in resident bays within Controlled Parking Zones (CPZs) will also be free on these days. Normal parking restrictions apply on all other days.

Apart from Christmas day, motorists are reminded that bus lanes, moving traffic violation and parking restrictions such as yellow lines, loading bays and parking in other places where parking is prohibited remain in operation throughout the festive period.

The council parking services office will be closed from 5pm on 22 December 2023 and will re-open at 9am on 2 January 2024.

For urgent enforcement requests from 22 December 2023 to 2 January 2024, call 020 8825 6677 option 1, between 9am to 5pm and 0208 825 5000 outside working hours.

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