A petition, with 400 signatures and growing, to get Ealing Council to reopen its face to face customer service centre at Perceval House for Ealing residents has been raised by Ealing Liberal Democrats.
Perceval House in Ealing Broadway, has been shut to Ealing residents since Covid-19 in March 2020 and according to the Liberal Democrats, who are the official opposition party to Ealing’s Labour run council, it should be open again for the public to use.
Percival House and its customer service centre, previously served as a way for the public to come in and find out about their rights and get face to face support when needed.
According to the Liberal Democrats, there are many vulnerable people across Ealing who require help and face to face meetings is the way for them to get support if they do not have access to the internet or have difficulty trying to get through on the phone.
EALING.NEWS reported last month that in some instances, Ealing residents are waiting upwards of 30 minutes on the phone to get through to Ealing Council.
Leader of the Opposition, Liberal Democrat Councillor Gary Malcolm told EALING.NEWS: “Since the lockdowns ended Ealing Council needs to reopen the customer service centre to help the many residents who are our most vulnerable which is about one in ten residents of the borough. Many of those do not have access to the internet and need a face to face type of assistance.”
Ealing Council were contacted by EALING.NEWS by phone and email for comment.