A care home in Southall has had its safety of service rated as inadequate by the Care Quality Commission (CQC) following an inspection on 2 September 2022 which has recently been published (31 December 2022).
Shackleton Medical Centre in Shackleton Road received an overall rating of requires improvement after the inspectors found a series of issues including staff not completing mandatory training requirements.
At the time of the inspection there were 22 people living at the care home.
On its website, it describes itself as: “We are your local care home and our experienced team provides residential and nursing care, as well as specialist care for residents living with Diabetes, Epilepsy, Early stages of Parkinson’s, Alzheimer’s and other forms of dementia, Percutaneous endoscopic gastrostomy (PEG) and Tracheostomy care.”
Following its inspection, the CQC said in its report: “We reviewed the training records for all staff, and we found that some staff had not completed either their mandatory training or the annual refresher of this training. The nurse on duty on the day of the inspection had only completed the care certificate and had started the courses for fire safety and first aid and had not completed any of the 11 mandatory training courses not covered by the care certificate.”
Other concerns that the inspector raised when they visited was finding out that a volunteer who was looking after elderly residents didn’t have proof of training.
But the care home has hit back at the report with manager Rosemary Hall telling MyLondon that it is “in the process of challenging these claims within the CQC report”.
Ms Hall said: “I started here in March and have made many really good improvements. In previous positions, I have never got below good in CQC inspections. I am not the kind of manager who will not ensure the gold standard in care.
In a previous report, Is the service effective?, Is the service caring? and Is the service responsive? were rated as good but this time they were rated as requires improvement.
In other parts of the report, the inspector said: “We noted that when we observed staff interactions and engagement with people, that they were treated and supported in a kind, caring and respectful manner.”
It also added: “People’s confidentiality was appropriately maintained. Records were kept securely in the office and through the use of computer-based care plan system and only staff had access to these.”