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Quality of care and service to patients is the new way forward for London North West University Healthcare NHS Trust (LNWH)

The trust that runs Ealing Hospital in Southall and Park Royal’s Central Middlesex Hospital, London North West University Healthcare NHS Trust (LNWH), has said that its new five year strategy will see quality of care and service to patients at the heart of everything it does.

The One Way Forward strategy sees four new objectives which it says will focus on “high quality care, employment, non-clinical services, and partnerships, supported by their new vision: quality at our HEART.”

LNWH chief executive Pippa Nightingale said: “I’m proud to present Our Way Forward, and with it we’re introducing our new vision: quality at our HEART. We chose quality at our heart because our local people told us they want a high-quality experience whenever they see us. Our teams tell us our values of honesty, equity, accountability, responsibility, and teamwork, are essential to the way we work together.”

According to Ms Nightingale, the strategy came as a result of listening to more than 3,000 people including patients, partners and staff : “Our Way Forward was a real team effort with over 3,000 contributions from patients, partners, and teammates. I want to thank everyone who got involved.”

Wembley Central councillor and chair of the north west London Joint Health Overview and Scrutiny Committee, Ketan Sheth commented: “We are fortunate to have a local NHS trust that realises it can only understand its purpose, strengths, and weaknesses through the perspectives of those who use its services. Our Way Forward demonstrates this clearly and shows LNWH is committed to working with partners for the benefit of our local people.”

LNWH is also inviting residents to get involved with the new strategy which can be found at: www.lnwh.nhs.uk/OurWayForward

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