A veterinary hospital in Northolt, that is open 24/7 and has been caring for pets for over 50 years, has been awarded the Gold Standard Cat Friendly Clinic Award by International Cat Care.
Recently the veterinary hospital made a £160,000 refurbishment to its premises which include a dedicated cat-only ward and two cat-only consult rooms.
The hospital also has two cat-friendly advocates – veterinary nurses Zoe Langley and Leanne Flanagan.
Zoe said: “We are very proud to have achieved the Gold Standard Cat Friendly Clinic award. We have made lots of improvements at the hospital to meet the needs of our feline patients and make a trip to the vet a more positive experience for them. By keeping them away from dogs and allowing them to come out of their cat carrier in their own time helps them stay relaxed, which makes it nicer for them and easier for the veterinary team to examine them.”
Sophie Ferriggi, hospital manager, added: “Our patients are always our number one priority and we are consistently finding ways to improve their experience with us. We embraced the opportunity to reconfigure the hospital to focus on creating a calm and less daunting experience for our feline patients.”