Commuters and travellers using West Ealing station have hit out at Transport for London (TfL) after discovering they have been charged 500% more then they should have been for journeys into central London.
Writing on the Ealing & Northfields Friends Facebook page, residents have said that a peak-time journey into zone 1 which should only be £3.60 has ended up costing a staggering £17.80.
One person said: “I’ve been charged £17.80 for my trip from West Ealing to Tottenham Court Road. I was charged £14.90 again on Monday and then again £17.80 for yesterday (same trips that usually cost around £6.50) I just checked my pending payments and now I’m being charged ANOTHER £14.90 + £17.80.”
Others also raised similar issues and raised concerns that TfL was difficult to contact and find out what has happened.
Andrew Anderson, head of customer payments at TfL, told EALING.NEWS that a power fault was responsible for the eye watering charges.
He said: “Due to a power fault at West Ealing station, there was a delay with contactless journey information being processed this week. This fault has been rectified and customers who were overcharged will automatically have received refunds to correct their fares. In addition, our system automatically looks to assume regular journeys and complete them where a touch in or out is missing, which helped reduce the number of people affected by this issue.”
